Support

Frequently Asked Questions

Ordering, sampling, customization and shipping — the questions our OEM and ODM partners ask most, answered straight from the factory floor in Yongkang.

Buyer handbook

What to expect before the first sample

Sixteen answers covering the commercial and technical points that decide a sourcing project. If yours is not here, our specialists will answer it directly — no sales script, no waiting on a call back.

01Ordering & MOQ

What is your minimum order quantity for a custom program?

Our standard MOQ is 300–500 pieces per model, depending on the product category and how deep the customization goes. A new colorway on a frame we already run sits at the low end; a new structure with dedicated tooling, custom fabric and custom packaging sits at the high end. Tell us the model and the changes you need and we will quote the MOQ for that specific program.

Do you work as an OEM manufacturer, an ODM supplier, or both?

Both. Under OEM we build outdoor chairs, tables and cots precisely to your technical specifications. Under ODM you select from our original, patented designs — rear-pull quick-fold high-back chairs, ultralight moon chairs, modular IGT tables and 2-way height-adjustable camping cots — and apply your own brand. Many partners start with an ODM model to test the market, then move to OEM once their own structure is ready.

What do you need from us to quote a project?

Your target models, technical specs, drawings or a reference sample, plus the customization scope — color, fabric, logo and packaging — and your estimated order quantity. Our team responds with a tailored proposal covering structure, material options, MOQ, sampling plan and production lead time.

Which markets do you currently supply?

North America, Europe and East Asia, with particular strength in Japan and South Korea. We work with outdoor brands, wholesalers and retail chains, and our founding principle — “Surviving by Quality, Developing by Credit” — is what keeps those relationships running for years rather than seasons.

02Sampling & Production

How long does a sample take?

Custom samples are delivered in 5–7 days as high-precision physical units, so you can verify ergonomics, load capacity and folding smoothness before committing to tooling or bulk. In-house tube processing, hardware fitting and fabric swatching are what keep that cycle short.

How long is bulk production?

Bulk orders run 30–45 days after sample sign-off, under strict in-line and final inspection. Daily capacity reaches 5,000+ pcs, supported by a 30,000 m² facility and more than 200 skilled staff.

What does the development process look like end to end?
  1. Consultation & fast quote — send specs, drawings or target models; we reply with a tailored proposal.
  2. Rapid sampling (5–7 days) — precision prototypes built for your structural and quality approval.
  3. Mass production & QC (30–45 days) — bulk manufacturing under in-line and final inspection once samples are signed off.
  4. Global shipping & support — dispatch from Ningbo or Shanghai on flexible terms, with after-sales follow-through.
Is prototyping and mass production handled under one roof?

Yes. Metal tube processing, surface coating, fabric cutting, precision sewing and 100% pre-packaging inspection all run inside the same 30,000 m² plant in Yongkang, alongside our in-house R&D and structural engineering team. Nothing critical is outsourced, so the sample you approve is the process that produces your order.

03Customization & IP

Can you build from our drawings or a reference sample?

Yes — we support both drawing-based and sample-based customization. Our R&D engineers work from a rough sketch, a CAD file or a physical sample and optimize folding mechanisms, ergonomic seat angles and load-bearing frames (300+ lbs) for your target market. 3D modeling and CAD technical proofing are part of the normal workflow.

What can we customize?

Eight dimensions, from structure to the carton it ships in:

  • Design — structure, folding mechanism, ergonomics and load rating
  • Material — aluminium alloy, magnesium-aluminium alloy or carbon steel tube in custom profiles and wall thicknesses; beech or bamboo armrests
  • Fabric — 600D/900D Oxford with PE/PU coating, breathable mesh or quilted padding, with UV, water-repellent and flame-retardant treatments on request
  • Pattern — all-over digital print, camouflage and geometric outdoor patterns; diamond quilting, contrast piping and bartack stitching
  • Color — Pantone (PMS) or physical swatch lab-dip matching across fabric, frame coating, carry bag and plastic hardware
  • Logo — silk-screen, heat transfer, embroidery, woven or leather patches, and laser engraving on IGT tabletops and wooden armrests
  • Packing — 600D Oxford carry bags, retail color boxes and drop-test-ready mail-order cartons
  • Accessories — cup holders, rear mesh pockets, side organizers, detachable pillows, non-slip feet and modular IGT inserts
Can you develop a private mold for our own design?

Yes. Custom molds are developed for dedicated programs and managed as confidential assets. They are never displayed in public showrooms, never reused for other buyers and never shared with third parties.

How do you protect our intellectual property?

Confidentiality runs through every stage. Your 3D files, CAD drawings, custom mold designs and brand assets are handled under strict confidentiality terms, with access limited to the engineers and technicians on your program. Nothing is shown in a public showroom, published in our marketing or passed to a third party — this is a standard condition of a custom program, not an add-on.

04Quality & Shipping

Which certifications and test standards do you meet?

Our facility is onsite verified by TÜV Rheinland and holds ISO 9001 quality management and BSCI social responsibility certification. Camping chairs, tables and cots are engineered and tested to comply with EN581-1 and EN581-2, SGS and BV international safety and durability standards.

How is quality controlled during a bulk order?

Every unit passes 100% pre-packaging inspection — from incoming aluminium tube and 600D Oxford fabric, through tube processing, coating, cutting and sewing, to finished load-bearing tests. Bulk runs are checked in-line and again at final inspection before cartons are sealed.

Which trade terms and ports do you ship from?

We dispatch from Ningbo or Shanghai port and quote on FOB, CIF or DDP terms. We will confirm the Incoterm that fits your forwarder and destination country when we prepare the quotation.

Can you supply Amazon FBA and DTC-ready packaging?

Yes. Beyond matching 600D Oxford carry bags and retail color boxes, we build drop-test-ready e-commerce mail-order cartons for Amazon FBA and direct-to-consumer fulfilment. Packaging is specified to protect the goods in transit and to carry your brand at unboxing.

Still unsure?

Didn’t find your answer?

Tell us your target products, customization requirements and estimated order quantity. An OEM/ODM specialist will come back with a proposal built around your program.